HEALTHCARE INITIATIVE at TUCK

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Class Visitor: Diane Miller - Executive Director of the Virginia Mason Institute

  • Date: 09 Apr
  • Location: (Via Video Conference) Alperin Classroom, Murdough
  • Time: 1:15 p.m.

Diane Miller is the Executive Director of the Virginia Mason Institute. She will connect via video conference to Professor Paul Gardent's Management of Health Care Organizations spring term mini-elective course. Ms. Miller will speak on the topic of operations management of health care organizations.

Biography:

Diane Miller is the Executive Director of the Virginia Mason Institute. Her responsibilities include the design and delivery of education and training services in the Virginia Mason Production System (VMPS) for healthcare providers and organizations. She also oversees the Center for Health Care Solutions, an innovation unit working to create a new model of healthcare delivery based on VMPS principles. Diane maintains the Virginia Mason Production System Certification and has extensive training in applying the Toyota Production System to healthcare including a study mission to Japan to the Shingijutsu Genba Kaizen. She has led many Rapid Process Improvement Workshops and has developed healthcare curriculum for the training of leaders and staff. Diane is a frequent speaker on the application of the Toyota Production System to healthcare, the Virginia Mason Production System and leading cultural change.

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